QA Locksmith (“we”, “us”, “our”) is a mobile locksmith service operating in the Greater Toronto Area, Ontario, Canada. This Privacy Policy explains how we handle personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy law.
Information We Collect
When you contact us by phone, form, or email, we collect only the information you provide: your name, phone number, email address, and service location. We do not collect payment card information directly — payments are processed through third-party processors that maintain their own PCI-DSS compliance. We may also collect standard web analytics data (pages visited, approximate location, device type) through privacy-respecting analytics tools.
How We Use Your Information
We use your contact details solely to fulfill your service request, follow up on your inquiry, and send you information relevant to the service you requested. We do not sell, trade, or rent your personal information to any third party. We may use your contact information to send occasional service-related communications; you may opt out at any time by replying or calling us.
Cookies & Tracking
Our website may use cookies to improve your browsing experience and understand how visitors use our site. These are standard analytics cookies (such as Google Analytics with IP anonymization enabled). You may disable cookies in your browser settings without affecting your ability to use our website. We do not use advertising trackers or retargeting pixels.
Data Retention
We retain service records for as long as required by applicable law and our legitimate business purposes (typically 7 years for financial and service records). Contact inquiries that do not result in a service booking are deleted within 90 days. You may request deletion of your personal information at any time by contacting us directly.
Your Rights Under PIPEDA
As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA): the right to access the personal information we hold about you, the right to correct inaccurate information, and the right to withdraw consent to our use of your information. To exercise any of these rights, contact us by phone or email. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of last revision noted at the top. Your continued use of our services after a change constitutes acceptance of the revised policy.
Contact Us About Privacy
For any privacy-related questions, concerns, or requests, please contact us by phone or by sending a written request to our business address. We are committed to resolving any privacy concerns promptly and in good faith.
Questions about this policy?
Call us or visit our contact page and we will respond within one business day.