QA Locksmith is committed to ensuring that our website and services are accessible to all customers, including those with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and comply with Ontario's Accessibility for Ontarians with Disabilities Act (AODA).
Our Web Accessibility Efforts
- All images include descriptive alt text for screen reader compatibility.
- The site uses semantic HTML elements (headings, lists, landmarks) for logical document structure.
- Colour contrast ratios meet or exceed WCAG AA standards (minimum 4.5:1 for body text).
- All interactive elements are keyboard-navigable and include visible focus states.
- Phone numbers are coded as callable links for assistive technology users.
- Forms include visible labels and error messages accessible to screen readers.
- We use ARIA roles and attributes where native HTML is insufficient.
Service Accessibility
Our locksmith services are designed to accommodate customers with disabilities. If you require any accommodation when receiving service — including communication assistance or specific needs related to your location — please inform our dispatcher when you call. We will do our best to meet your needs.
Known Limitations
While we strive for full accessibility, some older content (such as PDFs or embedded third-party maps) may not yet meet all guidelines. We are actively working to remediate these. If you encounter a barrier, please contact us and we will provide the information in an accessible format promptly.
AODA Compliance
As an Ontario business, we are committed to the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR). Our customer service practices are designed to ensure dignity and independence for all customers. We welcome feedback on how we can improve accessibility.
Feedback & Contact
If you experience any accessibility barriers on our website or when using our services, please contact us. We take accessibility feedback seriously and will respond within 2 business days.